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MAN: Cheryl, do you have a minute? You might not have heard, but the university has decided to rent out its classrooms to the public when not in use by a course. We’re hoping to raise funds for some much-needed renovations. Diane will continue to book the rooms for our courses, but I’d like you to handle queries from the community. WOMAN: Sure. What’s involved? I’m not too familiar with the booking software. I’ve only used it once. MAN: No worries. First, open the booking form, see? Just ask for their information and fill it in. The person’s name, address, phone number, etc. WOMAN: That’s easy enough. Will they already know which room they want to book? MAN: No, you’ll have to help them figure that out. Just open up the rooms list, here. It lists all the rooms, indicating size, location, and so on. WOMAN: I think I’ll print that list and go check out the rooms around campus. It’ll give me a better idea of what to recommend. MAN: Good idea. For example, if they’re going to give a lecture, they’ll want one of the auditoriums. If they’re holding a workshop, one of the classrooms. And, of course, some classrooms have tables and chairs that can be moved, others have desks bolted into the floor . . . WOMAN: So, let’s say someone is holding a First Aid Certification course, they’d probably want a medium sized classroom and to be able to move the tables and chairs. I think I got it. When I walk around later, I’ll also make note of which rooms are near washrooms, which ones near a main entrance. You never know what people will want. MAN: Excellent. Now the price list is here. WOMAN: Do they send the payment to us? MAN: No, once the booking form is complete, send a copy to them, and a copy to Michael, in Finance. He’ll send them an invoice . . . and follow-up if they don’t pay on time. WOMAN: Okay, anything else? If what they want isn’t available, shall I suggest they contact the Community Center? MAN: No. Tell them you’ll get back to them, then call Diane. She may be able to reschedule the class using the requested room. We really need the revenue, so I’d like to pursue that option first. WOMAN: Okay, no problem!
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