Time remaining: 27 minutes
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
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Write an email to the store manager in about 150-200 words. Your email should do the following things: State what problem you had with the purchased item. Complain about the inability of the sales staff to address the problem. Describe how you want the store to solve the problem to your satisfaction.
Words:
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To whomsoever it may concern, I have been a regular customer of your store and never had a reason to complain. However, I had a particularly unpleasant experience last week at your store. I purchased a set of China tea cups on 12th December. While purchasing, I did not get a chance to see each and every cup in the box. On returning home, when I opened the box, I noticed cracks on a few cups. So, I decided to return the damaged pieces. I went back to the store the next day, along with the receipt, but the sales executive at the exchange counter flatly refused to address the problem. Not only was he impolite and blamed me for careless handling of the product, but he also refused to exchange the product or refund the amount. Such behaviour is not what I had expected from the representatives of your well-reputed store. It would be great if you could help resolve the problem and ensure that the damaged cups are replaced or a new set is provided, in exchange. These cups are a Christmas present for my sister and it would be really disappointing if this experience hampers our holiday cheer. I am looking forward to your reply. Sincerely, James Smith
I strongly feel that a library would be a suitable choice for the club members. It is an undeniable fact that ’one is never alone with a book’. In the age of modern technology, people are forgetting the charm of going to libraries and reading books. A library would cater to the needs of all members, belonging to varying age groups. It would help in inculcating the habit of reading to our young members. A cozy, well-stocked library would even become a major attraction for the intellectuals and the members would be tempted to visit the club more often. Not only this, by offering library memberships to non-members, the club can generate revenue which can be used to buy more books. The library can also start a Reading Club for the members wherein the members can read the same book and then discuss its characters, plot and writing style. The conference hall may not be a great idea as the monthly club meetings are mostly held in the club lawns. Also, the conference hall would offer very limited use while a library will be accessible to the members every day. Hence, I strongly feel that setting up a library would benefit the club members and add to the repute of the club significantly.
Club Survey You are a member of an Officer’s Club. A small area in the club is available for development. The President of the club has sent out an opinion survey to see what the club members feel the space should be utilized for - a library or a conference hall.
Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150-200 words.
Explain the reasons for your choice. Write about 150-200 words.