Read the following email message about the diagram on the left. Complete the email by filling in the blanks. Select the best choice for each blank from the drop-down menu (▼).
From: aking@vph To: alicot@vph Subject: Regarding return Hello, I just received my order from your store. My order number is 3456890ML3T. I had placed my order on 21st October and received it on 31st October. I am not satisfied with my purchase which is why I went on your website. However, there are still some points I am confused about. Firstly, there wasn’t any description on your page about 1.
The correct option is: 3
. I bought a black cardigan and a pair of stockings, of which I wish to return the stockings. Is it covered? Even though they were quite expensive, the stockings are more transparent than they appeared on the website which I could make do with; but I also found a hole on one of the sides. I understand I have to call your 2.
The correct option is: 1
for that, if it’s not covered. Now, in case it is, I do have the 3.
The correct option is: 2
of the product, so it shouldn’t be a problem. About the black cardigan, do I need to return it as well? It wasn’t a free gift, so I guess I don’t need to. I will fill out the returns form provided by you. However, I find that it’s unfair that I have to pay for 4.
The correct option is: 4
since I don’t live in Ontario. This should be added as a disclaimer on your page along with return policy. Also, I want to confirm that the item was damaged before it was delivered. I would also be attaching video proof of me opening the package so 5.
The correct option is: 2
. Lastly, kindly try to get my refund initiated quickly as I’m planning to close the account I paid for the purchase from. August King
Using the drop-down menu (▼), choose the best option.
6.How does August King feel after visiting the website?
The correct option is: 3
7.What is the reason for return?
The correct option is: 1
8.Why wouldn’t August need to return the other item?
The correct option is: 2